Privacy Policy

 

 

OfficerTRAK® Privacy Statement

This Privacy Policy (“Policy”) applies to information received by OfficerTRAK, LLC (hereinafter, “OfficerTRAK”) from visitors to its website (hereinafter “Website”).

This privacy policy applies to persons anywhere in the world (hereinafter, “Visitors”) who interact with our Website, social media pages, and other online or wireless services (hereinafter collectively referred to as “Websites”) to obtain information about our services (hereinafter “OfficerTRAK Services”), except for the OfficerTRAK mobile application and other web-browsers by which it customers and prospective customers communicate with OfficerTRAK. Please note that this privacy policy does not apply to information we collect from Users who interact with OfficerTRAK to arrange and schedule security services (hereinafter, “Clients”), or third-party security providers who interact with OfficerTRAK under license (hereinafter, the “Security Provider” Privacy Policy) to provide visitors to the Websites with information about security services.

What Personal Information do we collect?

OfficerTRAK collects Personal Information about you when you visit our Websites or otherwise communicate with us. Personal Information may include your name, telephone number, and email address, and usage and preference information (collectively, “Personal Information”).

Usage and Preference Information: OfficerTRAK collects information about how you interact with our Websites. For example, we may aggregate anonymous information about you and other Visitors who visit our Websites. The information may include a browser type and browser plugins, cookie preferences, search engine keywords, JavaScript enablement, internet service provider (ISP), referring/exiting pages, operating system software, screen resolutions, and screen color capabilities. Aggregated information will not contain any information that can be linked directly back to you.

How do we collect your Personal Information?

OfficerTRAK collects Personal Information that you provide directly to us when you contact our Websites or request more information about OfficerTRAK services.

OfficerTRAK may use a number of tools to collect information about you, your computer access points, and the web browser that you use to connect to our Websites, such as usage and preference information. For example, we may use cookies or web beacons to collect information and personalize your interaction with our Websites. 

Use of cookies

Cookies are small data files generated by web servers and stored in your computer for future access. We use Cookies for a variety of reasons, including studying visitors’ use of OfficerTRAK Websites to improve usability. If you choose to visit the OfficerTRAK Websites, you do not need to accept the use of our cookies. If you choose to accept the use of our cookies, you may delete them after they have been placed on your computer or your mobile device.

How do we use your Personal Information?

OfficerTRAK uses your Personal Information to contact you via mail, e-mail, or telephone in order to respond to your request for information about OfficerTRAK services, give you updates about OfficerTRAK services, new services, or other promotions that may be of interest to you.

OfficerTRAK may use your IP address to help protect OfficerTRAK and our Internet Service Providers (see below) from fraud.

OfficerTRAK will provide you with the choice and means for limiting the use and disclosure of your Personal Information before OfficerTRAK uses or discloses the Personal Information for a purpose other than for which it was originally collected.

Disclosure of your Personal Information to third parties

OfficerTRAK will never sell your Personal Information to any third party.

At times, OfficerTRAK may use the services of independent companies to provide certain services to you, including, without limitation, website hosting services and guest surveys (hereinafter “Internet Service Providers”). OfficerTRAK may share your Personal Information with these Internet Service Providers as appropriate.

Personal Information may be shared between OfficerTRAK and its affiliated businesses, namely Off Duty Services, Inc. and Off Duty Management, Inc. (the “Affiliated Businesses”). For clarity, the Affiliated Businesses may inadvertently receive user queries regarding OfferTRAK services. In such instances, the Affiliated Businesses share the Personal Information associated with the user queries with OfficerTRAK where appropriate in furtherance of OfficerTRAK’s legitimate business purpose. Such sharing between OfficerTRAK and the Affiliated Businesses is never done for marketing/advertising purposes. As such, the Affiliated Businesses do not need to provide individuals with a “Do Not Sell” button to ensure that their personal information is not sold.

OfficerTRAK may disclose your Personal Information as is necessary to (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agencies; (c) establish or exercise our legal rights; (d) protect the property or safety of OfficerTRAK employees, contractors, vendors, affiliates, and visitors to the Websites; (e) defend against legal claims; (f) help with internal and external security investigations; (g) as otherwise required by law or permitted by law.

OfficerTRAK may disclose your Personal Information in connection with any transaction that involves the sale or assignment of some or all of OfficerTRAK assets to a successor business.

What are your rights?

Your rights in relation to your Personal Information are to:

  • Be informed about its use;
  • Have access to your information;
  • Correct any errors in your Personal Information;
  • Have your Personal Information deleted in certain situations;
  • Restrict how we use your Personal Information; and
  • Facilitate, where feasible, the transfer of your Personal Information to other businesses at your direction.

How long will we retain your Personal Information?

We do not retain your Personal Information longer than is necessary. For example, we may retain your Personal Information for the time taken to respond to a request for information about OfficerTRAK Services. If you would like to have your Personal Information deleted once you no longer have an interest in our security services, please submit a request in writing to support@officertrak.com.

How do we secure your personal information?

No method of securing information over the Internet is 100% secure; therefore, we cannot guarantee the absolute security of any Personal Information. However, in securing Personal Information, we utilize reasonable, generally-accepted technical and organizational security measures to protect your Personal Information against loss, misuse, or alteration throughout collection, transmission, processing, and storage, including the physical security of our facilities.

Children’s Information

Content on the OfficerTRAK Applications is not intended to be directed towards children who are under the age of 18. We do not knowingly collect information from children under the age of 18. If OfficerTRAK becomes aware that a child has provided Personal Information without parental consent, that Personal Information will be deleted from our databases.

If you have reason to believe that we have collected or are in possession of Personal Information from someone under 18 years of age, please contact us at support@officertrak.com.

Links

We may provide external links to third-party sites as a benefit to you and other visitors to our Website. We have no control over the content of any third-party sites. Therefore, we are not responsible for any information contained on these sites. Also, we are not responsible for the privacy policies of these sites and the information they may gather. We urge you to review the privacy policy of any site that you visit before providing your Personal Information.

Special Notice to California Residents

In general, OfficerTRAK is not covered by the terms of the California Consumer Privacy Act,  However, in accordance with California Civil Code Section 1789.3, California residents are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, Ste 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by e-mail to dca@dca.ca.gov. For more information about protecting your privacy, you may wish to visit: http://www.ftc.gov.

Privacy Support Contact

We may revise this Policy from time to time, and we encourage you to periodically review this privacy policy for the latest information on our privacy practices. If OfficerTRAK makes significant changes in the way we treat your Personal Information, or to this privacy policy, we will provide you with notice through the OfficerTRAK Applications, or by some other means, such as e-mail. Your continued use of the OfficerTRAK Applications after such notice constitutes consent to those changes.

OfficerTRAK is committed to protecting your personal privacy. If you have any questions or comments about our efforts to protect your personal privacy, or if you require additional information about OfficerTRAK’s privacy commitment, you may contact us at support@officertrak.com.